Trust & policies Payments

Billing & Refunds

Understand subscription cancellation, one-time setup quotes and how to raise a billing question.

Last updated: September 13, 2026

Draft for operator reviewLegal identity, jurisdiction and operational details must be confirmed before this policy is adopted. This draft does not replace applicable statutory rights.

Managed subscriptions

Managed is billed through PayPal at the interval you confirm during checkout. The yearly price is an annual charge, even when the pricing card also shows a monthly equivalent. Keep your transaction and subscription references for support.

Cancelling renewal

Use the subscription controls available in your account or PayPal’s automatic-payment settings to cancel future renewal. Contact support if you cannot locate the subscription. Cancellation and a refund request are separate actions; cancelling does not by itself refund a prior payment.

One-Time Setup quotes

The setup fee and scope are agreed before work begins. Ask for the deliverables, prerequisites, estimated timeline and cancellation terms in the written quote. The continuing BYO API workspace has no recurring platform fee while the app operates; provider fees are separate.

Requesting a review

Send the account email, transaction reference, payment date and a short explanation to support with the subject “Billing & refunds”. Do not send card details or PayPal passwords. Billing errors, duplicate charges, service concerns and any statutory withdrawal rights should be reviewed individually.

Your legal rights

Nothing on this page excludes rights that cannot lawfully be excluded. A specific voluntary refund window and setup cancellation schedule have not yet been adopted in this draft; the operator must confirm them before publishing a final policy.

Let’s get you to the right place.

For questions about this page, contact support@laheef.dev. Please do not include passwords, API keys or payment-card details.

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